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Our products are curated and dispatched from international fulfillment centers to ensure the highest standard of quality and finish for every client.

Processing
Orders are prepared within 2–4 business days before dispatch. You will receive a confirmation email when your order is placed and a tracking update when your parcel is on its way.

Delivery times & rates

• Europe (Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland & United Kingdom) — Insured International Delivery (7–12 business days).
• North America (United States & Canada) — Insured International Delivery (8–14 business days).
• Australia & New Zealand — Insured International Delivery (8–14 business days).
• Middle East (Israel & United Arab Emirates) — Insured International Delivery (10–16 business days).

Rates
Shipping is $12.99 USD per order and complimentary on orders over $150 USD. All prices on our store are in US dollars (USD). Delivery times above are counted from dispatch, after the 2–4 business days of processing.

Tracking
Tracking information is provided by email when available from the carrier.

Customs & duties
International orders may be subject to import duties, taxes, or customs fees charged by your country. These are the responsibility of the recipient and are not included in our product or shipping prices.

Delays
Delivery estimates are in business days and exclude processing time. Occasional delays may occur due to customs processing, local holidays, or carrier volume. If your order has not arrived within the estimated window, contact us at support@GetMoodRoom.com.

These Terms of Service govern your use of the MOOD ROOM website and any purchase made through it. By placing an order, you agree to these terms.

Company
MOOD ROOM operates this online store. For questions, contact support@GetMoodRoom.com.

Products & pricing
We curate lifestyle objects and describe them as accurately as possible. Colours may vary slightly due to screen settings. Prices are shown in the store currency at checkout and may change without notice. We reserve the right to limit quantities or refuse orders.

Orders & payment
Your order is confirmed once payment is received. We accept PayPal and major credit/debit cards processed securely through PayPal Checkout. All payment data is handled by PayPal — we do not store card details.

Shipping
Delivery times and rates vary by region as stated in our Shipping Policy. Risk of loss passes to you upon delivery to the carrier.

Returns
Returns are handled according to our Refund & Returns Policy.

Intellectual property
The original text and design of this site are owned by MOOD ROOM and may not be reproduced without permission.

Limitation of liability
MOOD ROOM is not liable for indirect or consequential damages arising from use of our products or website. Our liability is limited to the amount you paid for the relevant order.

Governing law
These terms are governed by applicable international commercial law. Any disputes shall be resolved in a competent jurisdiction as determined by applicable law, without regard to conflict-of-law principles.

Changes
We may update these terms at any time. Continued use of the site after changes constitutes acceptance.

MOOD ROOM respects your privacy. This policy explains what personal data we collect, how we use it, and your rights.

Data we collect

• Order information — name, email, shipping address, phone (if provided), and order history.
• Payment — payments are processed by PayPal. We do not receive or store your full card number.
• Communication — messages you send us by email or contact forms.
• Technical data — IP address, browser type, and cookies necessary for site functionality (see Cookie Policy).

How we use your data
To process and fulfil orders, communicate about your purchase, provide customer support, improve our store, and comply with legal obligations. We do not sell your personal data to third parties.

Third parties
We share data only with service providers necessary to operate the store: Shopify (hosting & checkout), PayPal (payments), our fulfilment partners who pack and ship your order, our order-tracking service, and shipping carriers. Each operates under their own privacy policy.

Data retention
Order records are retained as required for accounting, tax, and legal purposes.

Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data. EU/EEA residents have additional rights under GDPR. To exercise any right, email support@GetMoodRoom.com.

Security
We use industry-standard measures through Shopify and PayPal to protect your information. No method of transmission over the internet is 100% secure.

Contact
Questions about privacy: support@GetMoodRoom.com.

This Cookie Policy explains how MOOD ROOM uses cookies and similar technologies on our website.

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and function correctly.

Essential cookies
Required for the store to work — including shopping cart, checkout, session management, and security. These cannot be disabled without affecting site functionality.

Analytics cookies
We may use Shopify analytics to understand how visitors use our site (pages viewed, traffic sources). This helps us improve the experience. You can opt out via your browser settings.

Third-party cookies
PayPal may set cookies during checkout to process your payment securely.

Marketing cookies
If we run ads, we may use tools such as Meta or Google to measure how they perform. These load only after you accept cookies in our cookie banner, and you can decline them there.

Managing cookies
You can control cookies through your browser settings. Disabling essential cookies may prevent you from completing a purchase.

Contact
Questions: support@GetMoodRoom.com.

MOOD ROOM is committed to making our website accessible to as many people as possible, including visitors with disabilities.

Our approach
We aim to follow widely recognised accessibility practices, including sufficient colour contrast, readable typography, keyboard navigation support, and descriptive alt text on product images.

Ongoing improvements
Accessibility is an ongoing effort. We regularly review our site and welcome feedback on areas that need improvement.

Third-party content
Some embedded content (such as payment checkout) is provided by third parties and may not fully meet our accessibility standards.

Feedback
If you encounter a barrier on our site or need assistance completing a purchase, please contact us at support@GetMoodRoom.com. We will do our best to provide the information or service in an alternative format.